HOTEL PRE-OPENING AND START-UP SERVICES

EHMA is your ideal partner for accompanying the pre-opening and launching of the hotel in the start-up phase.
The start-up and pre-opening phases are crucial for achieving a strategic advantage. EHMA accompanies its hotels from planning through project management to the first day of opening to ensure the profitability of the hotel.

The great experience gained in the launch of chain hotels - including Marriott, Hilton, Wyndham and Radisson -, but also of independent hotels, allows the EHMA team to codify all the strategic steps to ensure the success of each project, regardless of size.

HOTEL SERVICES FOR PRE-OPENING

  • Executive Report

    Report defining and summarising the corporate mission and objectives

  • Company Analysis

    Detailed document with the analysis of the exclusive strengths

  • SWOT Analysis

    Analysis tool for the definition of the internal and external elements that can have an impact on the activity and support the strategic choices

  • Supplier List Selection

    The selection of the suppliers is strategic to define and certify the quality level of the partner companies and brands that will accompany the hotel

  • Development of the Pre-Opening Budget Plan

    The development of the pre-opening budget plan allows the company to understand the investment and start-up costs necessary to open the hotel

  • Development of the Comprehensive Financial Plan

    The financial plan is a comprehensive document of performance indicators (KPIs), budget checkpoints, start-up costs, hotel operating costs and revenue projection

  • Definition SOP – Standard Operation Plan

    The SOP is the Standard Operation Plan, it defines the operational standards to guarantee the predefined quality level and to ensure guest satisfaction

  • Recruitment of key management positions

    Definition of the hotel organisation chart, selection and interviews of all key figures at managerial level, including heads of departments

  • Definition of communication channels

    Definition of the on-line and off-line communication strategy of the hotel opening, including the selection of communication partners

  • Definition of strategic sales channels

    Selection of the on-line and off-line operators for the distribution sales of the hospitality product

  • Activation of local sales activities

    Creation of partnerships with local operators for the sale of both hospitality and ancillary services

  • Finalisation of personnel recruitment

    Recruitment research, selection and finalisation, including strategic choices such as outsourcing of services (hotel outsourcing: e.g. housekeeping services, catering, etc.)

  • Training of all Departments

    Classroom and departmental training, coaching and support activities to ensure operations at predefined quality levels

  • Management Training

    Classroom training and coaching activities to standardise objectives and communication methodologies between departments

  • Co-ordination of the procurement of guest supplies

    Co-ordination of supplier partners for the procurement of all departments, including technology partners

  • Support for the configuration of technology platforms (CRS, IBE, CM, PMS and POS)

    Operational support and training for the configuration of the Central Reservation System (including bookin engine and channel manager) as well as the PMS

  • Performance of pre-opening inspections and work list for the hotel

    Final pre-opening inspections to ensure that all departments are operational, as well as definition of further work to be implemented

  • Technical inspection and pre-opening acceptance

    Inspection, technical review and testing, including administrative testing, to ensure an unimpeded opening
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EHMA - Hotel Investments and Solutions

EHMA Hotel Solutions